1-800-Wheelchair opened in 1997 with a clear mission: to be a one-stop, full service medical supply company (DME). 1-800-Wheelchair works together with the patient, medical practitioner and insurance company to help the customer find the equipment that will allow them to live a better life. 1-800-Wheelchair client services will assess the patient's needs, work with their Medical practitioner and insurance companies, such as Medicare and Medicaid, deliver and set up the equipment.
In January 2000, 1-800-Wheelchair expanded their presence on the web by launching their website, www.1800wheelchair.com. 1800Wheelchair.com was the first on-line medical supply company of its kind; allowing customer to research and purchase medical supplies or apply for Medicare eligibility - all from the comfort of their home or office while maintaining a one-on-one customer service experience
1-800-Wheelchair’s success gave birth to the idea of expanding to the UK. In January 2005, 1800wheelchair.co.uk was launched, aimed at providing the UK market with quality Medical Equipment at affordable prices and the superb customer service we have come to excel in.
1-800-Wheelchair's corporate office is located in New York City with branches in Chicago and Birmingham UK.
1-800-Wheelchair is the exclusive provider of wheelchairs and mobility aids to JetBlue Airways and maintains a partnership with Drugstore.com giving their customers access to 1-800-Wheelchair products and services.
1-800-Wheelchair value proposition
We specialize in the following categories:
Customer Service - The average customer Service representative has over 5 years of customer relations experience in the medical industry, Every customer is assigned a customer rep to handle their specific needs from start to finish. 1-800-Wheelchair customer service people are always available to answer all questions: from assistance in product selection to Medicare eligibility.
Pricing and selection - 1-800-Wheelchair buys directly from the manufacturer. 1-800-Wheelchair has exclusive contracts with many major medical supply companies, such as Invacare, Sunrise Medical, Pride Mobility (Jazzy), Tuffcare, Wheelchairs of Kansas, Golden Technologies and Evermed - allowing us to pass the savings to the consumer.
Delivery and Set Up - 1-800-Wheelchair customer service does not stop at the sale. 1-800-Wheelchair will deliver and set up the equipment in the customers house and make sure they are comfortable with their new equipment.
Convenience - 1-800-Wheelchair customers can contact us by phone, as well as our site at www.1800wheelchair.co.uk, where a customer can purchase equipment from the comfort of their home or office.
Contact Information
1-800-Wheelchair UK
Unit 3 – 4 Sterling Park
Pedmore Road
Brierley Hill
West Midlands
DY5 1TB
0800 051 0011
Fax: 01384 480260
 info@1800wheelchair.co.uk
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